Don't see your question answered below? Come check out our Ordering and Shipping Information page for more detailed explanations.

Q:

Are my online credit card transactions secure?

A:

Yes. All online transactions at Artbeads.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Q:

Do you accept international orders?

A:

We gladly accept international orders, but reserve the right to require payment via bank transfer or international money order. We are capable of responding to written customer service inquiries in English, French, and Spanish. For shipping methods and costs, please go to our Shipping page under Ordering Info.

Q:

Do you have a printed catalog?

A:

Because we are constantly adding products and our inventory is always changing, a printed catalog would be out of date the day we printed it. For this reason, we do not produce a printed catalog.

Q:

Do you have a physical store?

A:

No. We are currently an online business only and do not have a retail store at this time.

Q:

How long will it take for me to receive my order?

A:

Processing and delivery time depend on which shipping method you choose and where the order is being delivered. For more information. please go to our Shipping section page under Ordering Info.

Q:

What is your back-order policy?

A:

We primarily sell “One-of-a-Kind” pieces of beaded jewelry and they are marked appropriately on this site. We do often create “Limited Editions” of certain pieces when we have purchased larger quantities of the supplies. We make every effort to have the Limited Edition piece available and mark items “sold” on our website within a hour of the sale. On occasion, however, the last piece of jewelry identified as a “Limited Edition” may have been purchased between the time you viewed it online and the sold label has been placed on the product catalog page. Should this happen, we will create a Limited Edition piece with slight differences mark it as a Limited Edition Variation and ship it to you accordingly. TheDesertBee.com will make every effort to notify you by either phone or email with regard to the status of your order. International customers who have chosen a piece which has been sold should revisit our site frequently for those items, if the piece has become popular and requested more than 2 times we will post them back to the site as soon as more Limited Editions Variations become available.

Q:

Is there any sales tax?

A:

Being a Arizona state business, we apply an 8.3% sales tax to all orders originating in the state of Arizona. If you are a registered business with a Arizona state UBI number and are eligible for tax exemption, please mail or fax your resale certificate or business license to the address/number below and taxes will be excluded from your order. Deborah J. Duran, Attn: The Desert Bee, 1205 East Hidden View Drive, Phoenix, AZ 85048-8660

Q:

What is Paypal? How do I use it?

A:

Paypal is becoming a very popular way to do business on the Internet. The reason being that the only people who will have your credit card or bank account information is Paypal. With PayPal, you can send money to anyone with an email address by simply signing up and logging into your account at www.PayPal.com. To send a payment, sign in to your PayPal account and click the Send Money tab. Then enter your recipient's email address and the amount you would like to send. To pay for a TheDesertBee.com order, simply enter paypal@thedesertbee.com in the recipient's email address, and enter the amount. Please remember to reference your TheDesertBee.com order number in all transactions. Your order will be processed once we are notified that your payment has cleared.

Q:

What other shipping options do I have?

A:

If you would like to receive your order faster than using our standard shipping method, we provide several options to choose from. In the U.S. you can choose from U.S. Priority Mail and U.S Express Mail, as well as various FedEx shipping options. For Canada, you can choose Canada Letter Post, Canada Global Priority or Canada Global Express. For international orders you can choose from International Global Priority, International Global Express, or International FedEx express mail. For more information on shipping methods, costs, and processing time, please go to the Shipping section of our web site under Ordering Info. Please Note: We do not ship COD. For larger orders, we often attach insurance or request delivery confirmation, which is paid for by TheDesertBee.com. IMPORTANT: FedEx/UPS will not deliver to a P.O. Box.

Q:

Why can't I find an item that I had found before on your website?

A:

If you can't find a particular item that you had found before on our website, that means it has been sold or discontinued. Items are usually discontinued because of availability or quality issues, so we will probably not be carrying the item anytime soon.

Q:

Do you drop-ship?

A:

TheDesertBee.com does not accept drop-ship orders of any kind. If a customer is found to be using our services for drop-shipping to a third party, we will cancel the order and subsequent orders will not be processed. An example of this would be the sale of our product on Ebay, with TheDesertBee.com shipping to the winning bidder. These orders will be cancelled.